Product Sample Delivery / Pickup
Download an Account Setup Form
QUICKLINKS: The Process | Pricing | How To Address Your Package
Since 1991, thousands of Walmart and Sam's Club Suppliers have relied on Bentonville Copy & Ship to get their product samples to layout rooms, CTL, and area showrooms.
It all got started in the 1990s when one of our Supplier customers called us from his East coast office. He was stuck and needed to have a product sample delivered to Walmart. He asked if he had it shipped to us, could we deliver it to his Buyer? We said sure.
He recommended us to his colleagues who also started doing the same. Soon we were delivering hundreds of product samples to Walmart and Sam's Club every day.
About Our Services
- We usually make two scheduled delivery runs every day, Monday through Friday. Our morning run happens between 10:45am and 11am. Our afternoon run is around 2pm. Occasionally UPS and/or FedEx runs late and we are only able to do a single delivery run that day.
- Hot Shot Delivery Service. If you need a package delivered immediately, we offer a Hot Shot service for an additional fee. Tip: this service usually works best with either UPS or FedEx.
-
Hold for Pickup. We can hold your items for pickup by a designated person.
- Product Sample Pickup at Layout Centers. Make sure your Buyer has released the item to us prior to calling for a pick up. Our cut off time for same day pickup requests is 2pm CST.
-
Pallets and Freight Deliveries. We have a box truck with a lift gate for pallet deliveries. It is essential you notify us when sending pallets because our storage space is VERY LIMITED. Call us at 479-273-3987 or send us an email at print@copyandship.net when you're shipping a pallet so we're ready for it!
- With a One Time Use Form we bill your credit card after we performed the service you requested
- With a Store Account we bill your credit card each Thursday for all the deliveries or other services we provided to you during the week.
We apologize, but we cannot make deliveries to Buyer's homes during COVID-19. We are more than happy to hold those items at our shop for pickup.
BACK TO TOP
The Delivery Process
- When your package arrives at our location, we take it off the truck and log it into our system.
- We save our logged-in packages on a flash drive. The information we log includes the Company that sent the package, the tracking number, Buyer, Department and Location.
- When we arrive at a layout center, our package log is transferred to the layout center's receiving computer
- The Layout Centers' Receiving Department takes our packages and they are responsible for getting them to Buyers' areas. Walmart will not allowed us take the package to the buyer's area within the layout centers due to security. If your Buyer cannot locate their package after we drop it off at the layout center, the Buyer must contact the Receiving Department.
BACK TO TOP
Pricing for Services
| Package Receiving Fee | 5.00 per box |
| Layout Centers / CTL | 20.00 per buyer or recipient |
| CIC Appointment Only Delivery | 35.00 per buyer |
| Hot Shot Service | 20.00 add'l fee per buyer |
| Pallet Receiving | 30.00 per pallet |
| Half Pallet Receiving | 15.00 per half pallet |
| Lift-gate / Box Truck Service | 75.00 |
| Delivery Verification (Email/Phone) | 5.00 |
| Photography of Received Samples | 5.00 per photo |
| Video Call to go over Received Samples | $10.00 / 15 minutes |
| Storage Fee | Free for 14 days, then $10.00/week |
| Packages received marked "Bill Recipient" | Shipping charges billed to our account + $25 service fee |
Examples of Pricing
One box going to one buyer at MLK Layout:
- $5.00 Receiving Fee
- $20.00 Delivery to the buyer
- TOTAL - $25.00+ tax
Two boxes going to the same buyer at a layout center:
- 2x $5.00 Receiving Fee
- $20.00 Delivery to the buyer
- TOTAL - $30.00+ tax
Two boxes with Hot Shot requests to one buyer:
- 2x $5.00 Receiving Fee
- $20.00 Delivery to the buyer
- $20.00 Hot Shot Fee
- TOTAL - $50.00+ tax
BACK TO TOP
How to Address Your Package To Us For Delivery
When addressing your package to us for delivery, please use the following format:
When we receive your package at our shop, we will put a delivery label on it. If you like, you can download a PDF version of this label and put it on your box separate from the FedEx/UPS/DHL delivery label.